1. Introduction
Welcome to Higext NEXA ("we," "our," or "us"), operated at higext.online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our communication platform. Please read this privacy policy carefully. By using Higext NEXA, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you register for an account, we may collect the following personal information:
- Username
- Email address
- Password (stored in hashed form using bcrypt)
- Display name and avatar (if provided)
- Profile information you choose to share
2.2 Usage Data
We automatically collect certain information when you access and use the platform, including:
- IP address and browser type
- Pages visited and time spent on the platform
- Device information and operating system
- Referring website addresses
- Date and time of access
2.3 Communication Data
When you use our messaging and communication features, we process:
- Text messages sent through servers and direct messages
- Voice and video call metadata (duration, participants)
- Server and channel membership data
- Friend lists and social connections
3. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your user account, authenticate your identity, and maintain your profile.
- Service Delivery: To provide real-time messaging, voice and video communication, server management, and other platform features.
- Platform Improvement: To analyze usage patterns, diagnose technical issues, and improve the performance and user experience of the platform.
- Security: To detect and prevent fraudulent activity, abuse, and unauthorized access to our services.
- Communication: To send you important updates about your account, service changes, or security notices.
4. Data Storage and Security
We implement industry-standard security measures to protect your personal information:
- Passwords are hashed using bcrypt and are never stored in plain text
- Authentication uses JWT (JSON Web Tokens) for secure session management
- All database queries use PDO prepared statements to prevent SQL injection
- Server-side input validation is applied to all user-submitted data
- HTTPS encryption is used in production environments
- CORS policies restrict API access to trusted origins
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share information.
- Platform functionality: Your username, avatar, and presence status are visible to other users within the servers and channels you join.
- Legal requirements: If required by law, regulation, or legal process, we may disclose your information to comply with applicable legal obligations.
- Service providers: We may use third-party services (such as WebRTC providers) to deliver platform features. These providers have access only to the information necessary to perform their functions.
6. Cookies and Tracking Technologies
Higext NEXA uses local storage and session storage in your browser to maintain your authentication state and preferences. We may use cookies for:
- Essential functionality: Keeping you signed in and maintaining session data
- Preferences: Remembering your theme and display settings
- Analytics: Understanding how users interact with our platform to improve the experience
You can control cookie settings through your browser preferences. Disabling cookies may affect certain platform functionality.
7. Third-Party Services
Our platform may integrate with third-party services for specific functionality:
- WebRTC / Agora SDK: For voice and video communication. These services may process audio and video data during calls.
- Google AdSense: For displaying advertisements. Google may use cookies to serve ads based on your browsing activity. You can opt out of personalized ads at Google Ads Settings.
- Font and CDN providers: For loading fonts and icon libraries.
These third-party services have their own privacy policies governing the use of your information.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your account and associated personal data.
- Restriction: Request that we restrict the processing of your personal information.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to the processing of your personal information for specific purposes.
To exercise any of these rights, please contact us through our Contact page.
9. Children's Privacy
Higext NEXA is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will remove your personal data within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. By using our platform, you consent to the transfer of your information to such countries.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Website: higext.online
- Contact Page: higext.online/contact
- Email: contact@higext.online